Hertz Rent A Car — Car Rental in Montoursville

ALL reviews about Hertz Rent A Car

• Andrew

  Added 2013.07.25

  Do not ever rent from hertz. Rented a car from the Williamsport, Pa location and my original drop off was to Omaha, Ne, however, I was told I would be able to modify my drop off to Kearney, Ne airport at the time of pick up by the manager (Shelly) at the Williamsport location and that there would be no issues doing so. So I went to go pick up the car and indeed modified the pick up to Kearney, Ne. When I went to go drop off at the location she told me to go to, I then found out that there was no drop off location at the airport. I called multiple of hertz 1800 numbers and no one could help me because I picked up the car at a hertz licensee and according to them they can't see my contract because of that. Everyone I had spoken gave me a different explanation of what to do. One woman said that the only thing i could do was to drive it to to Grand Island, Ne which is 40 mins from Kearney and if I were to drop it off there extra fees will be added on to the original amount. She was also extremely rude to me and ended up hanging up on me! Another man I had spoke with told me that there was another location I could drop it off to in Kearney but they were closed on the weekends. He gave me instructions to take it there and put the keys into the glove box and then lock the car but again I would have to pay extra fees for that. Why would i have to pay extra fees for a mistake that was made by another person. I ended up taking it to the location the man told me to on Central ave in Kearney and saw there was an after hours number to call. So I did. I spoke with yet another very rude man who told me I was not allowed to leave the car there. I was also told if I did they would charge me additional fees for the days it would take them to "figure out the situation." He also insinuated I was lying about my contract stating "no one at a hertz location would ever allow a contract where the car would go from Williamsport to Kearney". So I kept the car and waited until Monday to contract the person who originally made the contract because her location was of course closed over the weekend. I called Monday morning and she told me to take it to the Central ave location and she would personally call them so that they would know I was coming and that no additional fees would be added at all. No apologies were made from her either and she of course couldn't admit to her mistake. So when I get to the Central ave location I spoke with the same man I did on the after hours number and again he was extremely rude. He told me he was not dealing with this situation and that I had to drive it to Omaha, Ne which is 3 HRS from Kearney! Shelly from Williamsport hadn't even called them to let them know I was going to be there! The only man that was attempting to help me was a younger gentleman by the name of Connor. He attempted to contact Shelly. After numerous times of calling, he finally got ahold of her and she said she would fax the modified contract to him to show that Kearney was indeed my drop off location. Even though Kearney was stated right on top of my contract. While waiting for the contract to be faxed, the other rude man told me that corporate will charge me additional fees because of this mistake. I told him Shelly the manager at Williamsport told me no fees will be added. He still said corporate will add fees regardless. Again, I should not have to pay extra fees for a mistake that was made by SHELLY, A MANAGER, from where my contract was made. Finally after all of that the contract was faxed and I finally was on my way. I will NEVER rent from hertz again. This was supposed to be a time to see my family whom I never get to see because of distance and I had to waste several hours of my time dealing with not only multiple extremely rude people, but a situation that should have never even happened in the first place. I should have no additional fees added to my credit card for a mistake made by someone who clearly doesn't know how to do their job.